Items must be returned in a new/unused condition, in the original packaging. We reserve the right to reject returns on any used or mishandled products. All items ordered from CleanFreak.com must be thoroughly tested within 30 days for any defects, returns or exchanges. Customers must call ahead to receive an order return number. Postage must be postpaid to the destination of the returned items. The initial shipping costs will be deducted from the credited amount. Damage caused during shipment should be discussed with the parcel post carrier. Shipments canceled mid order subject to refund less any shipping cost, including shipments that were returned due to the carrier being unable to contact anyone at the delivery address. This will include any customer who provides an incorrect phone number, or delivery address, and the customer will be responsible for any storage fees incurred. All returns and canceled orders will be subject to a 15% - 25% restocking fee, with the exception of any manufacturer's defects.
All of our products are manufactured to the highest chemical standards in the world. Many of our formulas are the end result of decades of research by some of the nations leading janitorial chemical producers. The chemists, blenders and researchers working on our team are among the most talented and innovative in the industry. Some chemical products can only be shipped within the continental United States.
Coupons & Rebates:
All coupons, rebates, and other discounts can only be applied to credit card purchases and must be applied at the point of purchase. No type of discount can be applied after the sale has been completed.
All packages must be opened and inspected for damages incurred during shipment, before signing any bill of lading or accepting any UPS packages. All damage claims should be made with the carrier at that time. Sorry, but CleanFreak is not responsible for any damages incurred during shipment.
Errors & Omissions:
CleanFreak.com strives to bring you the lowest prices possible. This is done through volume purchasing and stringent cost control. We make every effort to ensure accurate pricing. However, we do reserve the right to cancel any order based on availability changes or pricing errors posted on our site. This applies to items priced above or below the current correct price.
Please check out our Free Gifts page for a full explanation of the rules that allow you to qualify for this program. Free gifts are added to qualifying orders that total over a certain dollar amount in product. Please note that any returns that reduce the remaining order value to less than the qualifying dollar amount will result in a refund that is reduced by the sale price of the free gift item.
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these three easy steps:
||Sign up for Bongo’s Mail Forwarding Service
||Request Bongo’s "Personal Shopper Service"
||Enter the URL of the items you wish to purchase from our site into the Bongo online system.
Bongo will make the purchase on our site on your behalf and ship the items to you.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
|Click Below to Get Started:
International Customers Click Here!
If you prefer to use your own freight forwarder for an international order shipping outside of the United States, you must pay for that transaction with a bank wire transfer, ACH transfer, or money order in US funds (US Dollars) . There will be no returns on any international orders. Shipments can only be delivered to a continental United States address. Customer must arrange for freight forwarding to any delivery location outside of the continental United States.
1.) No FREE products, or chemicals can shipped outside of the continental United States.
2.) All manufacturer warranties are void on any items taken outside of the United States.
3.) All sales are final and no returns can be made on any item that has been taken outside of the continental United States.
4.) CleanFreak.com shall not be liable for any loss, theft, or damage that occurs after the safe delivery of items to the continental United States delivery address.
We accept credit cards, money orders, personal/business checks, purchase orders and wire transfers for payments on all U.S. based orders. Credit card orders are processed on a 1 business day lag. All money orders and personal/business checks will be held for up to 7 business days following receipt of payment in order for funds to clear. Wire transfer payments are processed immediately upon receipt from our financial institution.
You can have complete confidence when providing information to CleanFreak.com. All information is regarded as confidential. Only a very limited number of qualified CleanFreak personnel are able to view this information. Your business information is never sold or borrowed to other companies or organizations. All credit card information is immediately destroyed after your transaction is completed.
Our website uses a remarketing service to advertise on third party websites to previous visitors of our site. We use "Cookies", which are unique identifiers that enable our systems to recognize your device and to provide more relevant ads to be served to you in the future. These cookies contain data about our visitors, which includes information about the source of the visitor (where you came from) and keywords used to guide the visitor to our website (how you found our website).
We value your privacy, and any information collected will be kept confidential in accordance with our privacy policies. Your information will not be sold, exchanged, transferred or given to outside vendors without your consent, other than for purposes of providing you with the product or service intended. Personally identifiable information will not be released.
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience - (your information helps us better respond to your individual needs).
- To improve our website - (the information and feedback provided from cookies helps us improve our website offerings).
- To improve customer service - (we are better able to respond to customer service requests and support requests based on the information provided in part by cookies and other information gathered).
- To process transactions - (we require a certain amount of basic information to process all transactions).
You can shop at www.CleanFreak.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
CleanFreak.com is registered with the Authorize.Net Secure Payments Seal program.
We strive to have our orders entered and shipped within 24 hours of you placing your order. Very occasionally an item will be delayed. If the item(s) will not be delivered in the standard 7 to 12 business days, one of our customer service agents will contact you for further instructions. A valid phone number where you can be reached during business hours must be provided for all shipments. A failure to do so may result in delayed or failed shipments, as well as redelivery and/or storage fees. All shipments are F.O.B. shipping point.