Return Policy:
Items must be returned in new unused condition. We reserve
the right to reject returns on used or mishandled products.
Customer satisfaction is very important to us. All items
ordered from CleanFreak.com must be thoroughly tested within 30 days for any defects, returns or exchanges. Customers
must call ahead to receive an order return number. Postage
must be postpaid to the destination of returned items. The
initial shipping costs will be deducted from the credited
amount. Damage caused during shipment should be discussed
with the parcel post carrier. Shipments canceled mid order
subject to refund less any shipping cost. All returned machinery
will be subject to a 15% - 25% restocking fee, with the
exception of any manufacturer's defects.
Chemical Products:
All of our products are manufactured to the highest chemical
standards in the world. Many of our formulas are the end
result of decades of research by some of the nations leading
janitorial chemical producers. The chemists, blenders and
researchers working on our team are among the most talented
and innovative in the industry. All chemical products can only be shipped within the continental United States.
Shipping:
All packages must be opened and inspected for damages incurred
during shipment, before signing any bill of lading or accepting
any UPS packages. All damage claims should be made with
the carrier at that time. Sorry, but CleanFreak.com is not
responsible for any damages incurred during shipment.
Errors and Omissions:
CleanFreak.com strives to bring you the lowest prices possible. This is
done through volume purchasing and stringent cost control.
We make every effort to insure accurate pricing. However,
we do reserve the right to cancel any order based on availability
changes or pricing errors posted on our site. This applies
to items priced above or below the current correct price.
International Orders:
All international orders shipping outside of the United States must be paid with a bank wire transfer, ACH transfer, or money order. There will be no returns on any international orders. Shipments can only be delivered to a continental United States address. Customer must arrange for freight forwarding to any delivery location outside of the continental United States. No FREE products, or chemicals can shipped outside of the continental United States.
Secure
Ordering:
You can shop at www.CleanFreak.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.CleanFreak.com is registered with the Authorize.Net Secure Payments Seal program.
Company Profile:
CleanFreak.com is a wholly owned division of Packaging Tape
Inc. Our Company, formed in 1957, is a United States corporation
located in Appleton, Wisconsin. Our team is driven by the
goal of providing you with the very best products available
at prices below what you would pay over the counter.
If you would like more information regarding our company, please
feel free to write us at:
CleanFreak.com
3900 N. Providence Ave.
Appleton, WI 56913
920-882-8453
