CleanFreak.com Privacy Policies
SHIPPING TO YOU, WITH LOVE:
Most items ship within 24 hours during the regular business days. If, for some unexpected reason, an item won't be delivered within 7 to 12 business days, one of our customer service peeps will contact you. A valid phone number where you can be reached during business hours should be provided for all big heavy equipment type shipments. Not doing that might result in delayed or failed shipments, as well as redelivery and/or storage fees. All big equipment shipments are F.O.B. shipping point.
THE SIMPLE RETURN POLICY:
Your satisfaction is our top priority and 'Easy Returns' is our middle name! Simply send items back to us within 30-days in good/unused condition, and with the original packaging and we'll get you your money back. Please email, call, or Instant Message us (click on the 'Chat' button over on the right) prior to sending your product back and we can give you an order return number so you can easily track the return/exchange. Please note that return shipping is not paid for by CleanFreak.com. Original shipping charges are non-refundable.
For equipment stuff, postage will need to be paid to the destination of the returned item(s), and the initial shipping costs will be deducted from the credited amount. Shipments canceled mid-order will be refunded less any shipping cost, (including shipments that were returned because of the carrier being unable to contact anyone at the delivery address or in the cases where we were provided an incorrect phone number or delivery address). When the carrier is unable to contact a customer for delivery, the customer is responsible for any storage fees of the big pricey equipment. Returns and canceled equipment orders are subject to a 15% restocking fee, with the exception of any manufacturer's defects.
*(Deep breath) and, last but not least, obviously used or mishandled products can't be returned.
FREE GIFTS, FREE SCHMIFTS!
Yup, we give away free gifts. Please check out our Free Gifts page for a full explanation of the deal. Free gifts are added to orders that total over a certain dollar amount. Any returns that reduce the remaining order value to less than the qualifying dollar amount will result in a refund that is reduced by the sale price of the free gift item. (Does that make sense?)
We accept credit cards, money orders, personal/business checks, purchase orders and wire transfers for payments on all U.S. based orders. Credit card orders are processed on a 1 business day lag. All money orders and personal/business checks will be held for up to 7 business days following receipt of payment in order for funds to clear. Wire transfer payments are processed immediately upon receipt from our financial institution.
SAFE AND SECURE ORDERING:
You can shop at www.CleanFreak.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
CleanFreak.com is registered with the Authorize.Net Secure Payments Seal program.
Open and inspect your stuff for damages before signing any bill of lading or accepting any UPS packages. All damage claims should be made with the carrier at that time. Sorry, but CleanFreak.com cannot be held liable for a carrier's damages. (But we'll work our butts off to make sure we use good carriers!)
ERRORS, OMISSONS, AND WUPS-E-DAISIES:
Sometimes we screw up on pricing so we have to reserve the right to fix/cancel orders based on errors posted on our site. This applies to items priced above or below the current correct price. This happens about once a millennium!
You can have complete confidence when providing information to CleanFreak.com. All information is regarded as confidential. Only a very limited number of qualified CleanFreak personnel are able to view this information. Your business information is never sold or borrowed to other companies or organizations. All credit card information is immediately destroyed after your transaction is completed.
Our website uses a remarketing service to advertise on third party websites to previous visitors of our site. We use 'Cookies', which are unique identifiers that enable our systems to recognize your device and to provide more relevant ads to be served to you in the future. These cookies contain data about our visitors, which includes information about the source of the visitor (where you came from) and keywords used to guide the visitor to our website (how you found our website).
We value your privacy, and any information collected will be kept confidential in accordance with our privacy policies. Your information will not be sold, exchanged, transferred or given to outside vendors without your consent, other than for purposes of providing you with the product or service intended. Personally identifiable information will not be released.
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience - (your information helps us better respond to your individual needs).
To improve our website - (the information and feedback provided from cookies helps us improve our website offerings).
To improve customer service - (we are better able to respond to customer service requests and support requests based on the information provided in part by cookies and other information gathered).
To process transactions - (we require a certain amount of basic information to process all transactions).
We have partnered with Bongo International to service our customers worldwide.
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these three easy steps:
Bongo will make the purchase on our site on your behalf and ship the items to you.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
If you prefer to use your own freight forwarder for an international order shipping outside of the United States, you must pay for that transaction with a bank wire transfer, ACH transfer, or money order in US funds (US Dollars) . There will be no returns on any international orders. Shipments can only be delivered to a continental United States address. Customer must arrange for freight forwarding to any delivery location outside of the continental United States.
1.) No free products / free gifts, or chemicals can shipped outside of the continental United States.
2.) All manufacturer warranties are void on any items taken outside of the United States.
3.) All sales are final and no returns can be made on any item that has been taken outside of the continental United States.
4.) CleanFreak.com is not be liable for any loss, theft, or damage that occurs after the safe delivery of items to the continental United States delivery address.